Policy

Cancellation Policy YU Resort

Please carefully read our cancellation policy. Rarely can we make any exceptions to this. Our receptionists are instructed to follow this policy and rules. So to save any misunderstanding, we would be grateful if you can observe the following:

1. Your reservation is guaranteed until 21 days prior to arrival without a deposit. After that time, it will no longer be guaranteed, and the room may be reassigned. We will charge your credit card within 50% of the total amount of your reservation after we have confirmed your reservation.
2. If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs, are non-refundable.
3. In case of a “no-show”, the total amount of your stay will be charged and is non-refundable.
4. There is only one way in which we can acknowledge cancellation of the guest’s reservation; the guest MUST send a cancellation request stating the reservation number via email to the following address: info@yu-resort.afrika
5. All cancellations are confirmed via email immediately after the reservation has been cancelled.”Non-refundable rate” – The total price of the reservation will be charged right away after booking and is non-refundable.

Terms & Conditions

Room Policy: We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value. Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges. The hotel allows guests, with permission, to receive occasional packages and special deliveries at the property. We are not responsible for the packages or their contents or the storage of them. Sing your heart out and have passionate conversation all day long, but from 11:00 p.m. to 7:00 a.m. The whole property goes into hush mode for what we like to call quiet time (or sleep time).

Standard Booking Price – The standard booking price includes the following:

• All taxes
• Wi-Fi Internet and Cable TV
• Airconditioning
• Daily cleaning
• All in room amenities and facilities as mentioned on our website pages and in our correspondence.

Important: When you make a reservation, you are booking a room type (not a specific room). Each room type includes similar size and equipment; however, interior design can be different.  Reservations are confirmed by e-mail. Please note, your booking has not been made or verified until you receive a confirmation email.

ChildrenPolicy – One child under 2 years old stays free of charge, please ask for children’s cots/cribs. All guests must be 18 years or older to confirm guest room accommodations at Yu- Resort. Under aged and Minors are not allowed to check-in without a legal guardian. A valid photo ID must be presented at the time of check in for age verification.

PetPolicy – Are we pet friendly? You bet! Just make sure your furry friends do their business in the designated area and stay on a leash when outside the room. No rogue poppers and, sorry … no pets in the lobby or restaurant (that’s the health department’s call and we’ve got to heed their rules). Pets cannot be left unattended in rooms at any time. Should your furry friend shed a great amount or have a potty accident in the room, a cleaning fee will be charged to the credit card on file in the amount of 15 EUR. Should your pet cause property or item damage, an incidental fee will be charged at market value to your credit card on file. Any funds remaining from the pre-authorized amount will be released after check-out and, dependent upon your bank’s policy, will reflect on your account within 10 business days. No cats or venomous creatures.

Guest Safety Policy – As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from. Safety cameras are used throughout the premises, and anyone on our property may be recorded.

Non-Smokingand Damages Example – In our entire short-stay rooms, smoking is not allowed. You will be asked to sign a document that you agree to a 100 EUR fine if ANY evidence of smoking is found in the apartment or in any of the building areas such as window ledges, the lift, stairs or the entrance area near to the reception. Please note that we comply with the local health and safety guidelines and recommendations provided by the EEC on smoking in public places. Please Note: Immediate termination of the rental agreement is possible if:

• More guests stay in the property than agreed
• Excessive noise is made in the evening hours or at night
• Sub-letting the property you have rented (or giving it to other people). The number of people residing in the apartment should be the same as confirmed in the booking. Accommodation for additional guests may be requested a 50% charge for each additional guest per night will be charged. We reserve the right to cancel any reservation, without refund, if an unconfirmed number of people stay overnight in the apartment
• All our guests are asked to respect the property and privacy of the neighbors and to not make any excessive noise between the hours of 22:30 and 06:30. This rule is applied as per the Austrian State Law so any late and loud partying is not, unfortunately, permitted
• Yu-Resort is not responsible for lost or forgotten personal things at the apart-hotels premises.

Damages During your stay, the room and all equipment and furniture should be treated with care and kept in order. Immediate notification to staff will be expected of any damages or breakages in the room. You (The Tenant) is financially responsible for any damage to the apartment. This includes losses caused by you (The Tenant) or a third party negligent actions and behavior. A summary check will be made of the apartment check-out time. However, a more detailed review of the condition of the apartment and all equipment and facilities will be made soon after check-out and before another guest occupies the apartment. The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email or fax immediately. Any costs will be deducted from the deposit immediately if this is still possible. Any costs will be claimed by return if they are greater than the deposit or where the deposit has already been returned. Please note, immediate notification after check-out of any damages to, breakages in or issues with the apartment is expected.

YU-Resort can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected.  Damage deposit is fully refundable upon check-out and subject to damage inspection of the accommodation. The deposit must be paid upon check-in, in cash or by credit card, along with a balance and is fully refunded at the check-out if the apartment is in good order and the company does not have any claims. The costs of damages or cleaning beyond what would be expected after responsible usage of the apartment will be deducted from the deposit, and the refunded amount will be the remainder of the damage deposit. Please remember: Entire rooms ARE fully NON-smoking! At the check-in time, you will be asked to sign a document that you agree to a 100 EUR fine if traces of smoking are found in the apartment.

GDPR
All personal data of our guests is handled with extreme attention compiling all EU requirements and regulations. Sensitive personal data will not be sorted by YU-Resort’s Administration  in anyway.

Terms and Conditions for 5-Element Retreats

1. Booking and Payment
   1.1. Booking for the retreat is made through our website or by contacting our reservation team.
   1.2. Booking is only valid upon full payment of the retreat fee.
   1.3. Payments can be made via bank transfer, credit card, or other payment methods accepted by us.
2. Included Services
   Participation fees include the following services depending on the booked package:Standard Package
   5 nights in a double room at Upper Resort, full board (excluding alcoholic beverages), barbecue evening, beach party, gala dinner, high-quality working materials & workbook, participation certificate
   Premium Package
   6 nights in a double room at Upper Resort, full board (excluding alcoholic beverages), barbecue evening, beach party, gala dinner, high-quality working materials & workbook, participation certificate, 90-minute 1:1 session with a trainer on the 6th day
   VIP Package
   8 nights in a double room at Upper Resort, full board (excluding alcoholic beverages), barbecue evening, beach party, gala dinner, high-quality working materials & workbook, participation certificate, 2-day safari with 1 overnight stay in a lodge, accompanied by both trainers and special wildlife sessions (7th + 8th day) – a break for relaxation and leisure on the 6th day
3. Cancellation and Refund
   3.1. Cancellations must be made in writing via email.
   3.2. A cancellation fee of 20% will be charged for cancellations within 30 days before the start of the retreat.
   3.3. The full fee will be retained for cancellations within 14 days before the start of the retreat.
   3.4. YU Resort (organizer) reserves the right to cancel or offer an alternative date in case the minimum number of participants of 6 persons is not reached, as well as in cases of force majeure or unforeseen circumstances. In the event of retreat cancellation, the participation fee will be fully refunded. Further claims for damages, especially for cancellation fees or invoices for travel expenses and lost profits, are excluded.
4. Participant Responsibility
   4.1. Participants are responsible for their own behavior during the retreat. In case of strong drug or medication influence, the organizer reserves the right to exclude the participant.
   4.2. We are not responsible for injuries, losses, or damages to property during the retreat.
   4.3. Participants must disclose any existing health impairments, illnesses, or pregnancies upon registration. During the retreat, instructions will be given for the respective exercises, whether the exercise may be performed at all or only with modifications. These instructions are binding for the participants. Participation in case of serious illnesses is generally only possible with the explicit approval of the attending physician. The trainers ultimately decide on participation.
   4.4. Participants must have sufficient travel insurance covering cancellation costs.
5. Program Changes
   5.1. We reserve the right to make changes to the program, including schedule, activities, and accommodation, for organizational or other reasons
   5.2. We will make reasonable efforts to inform participants of such changes in advance.
6. Disclaimer
   6.1. We are not liable for personal injuries, illnesses, accidents, losses, or damages of any kind occurring during the retreat.
   6.2. Participation in the retreat is at the participant’s own risk.
7. Intellectual Property
   7.1. All intellectual property rights to materials provided during the retreat remain with us or our licensors.
   7.2. Participants may only use materials for personal, non-commercial purposes and may not reproduce or distribute them without our prior consent.
8. Privacy / GDPR
   8.1. We respect the privacy of our participants and will handle all personal data in accordance with the general Kenyan data protection regulations. These are based on the European General Data Protection Regulation.
   8.2. Participants consent to the processing of their personal data in accordance with the above-mentioned data protection policy.
   8.3. Photos and videos may be taken during the retreat, which may be used for marketing purposes by Yu-Retreats and Yu-Taekwondo and may be published on social media and/or the website.
9. Applicable Law and Jurisdiction
   9.1. These Terms and Conditions are governed by Kenyan law, and any disputes relating to them are subject to the exclusive jurisdiction of the competent courts in Nairobi.
10. Others
    10.1. These Terms and Conditions constitute the entire agreement between the parties regarding the retreat and supersede all prior agreements and arrangements.
    10.2. Amendments or supplements to these Terms and Conditions require written form and must be signed by both parties.